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- What is Enterprise-Q?
- What Tivoli applications does EQ support?
- We already have thousands of nodes deployed in
Tivoli, and we have many profiles created. Will EQ support existing
nodes/profiles?
- Do we need to change anything in the Tivoli configuration
to install EQ?
- Why use EQ when Tivoli has queuing features
in Framework 3.7.x?
- Where can I find more information on EQ?
- What operating systems does EQ support?
- Is there an evaluation version of EQ?
- Are there any restrictions on the evaluation version
of EQ?
- How long is the evaluation license valid?
- How do I get an evaluation license?
- How can I get a permanent EQ license?
- What software should be installed prior to EQ
installation?
- With what web servers can EQ operate?
- Where can I download Apache web server?
- With what relational databases does EQ work?
- What versions of Tivoli products are supported?
- Do I need to run EQ on the TMR?
- What is the price of EQ? Who do I contact to buy
it?
- I think I've found a bug in EQ. How do I report
it?
- How do I contact support?
- How do I install EQ?
- How do I uninstall EQ?
- I want to move EQ from one computer to another
computer. What should I do?
- I just received new evaluation or permanent license.
How do I replace the old license with a new one?
- I just changed the hostname of the computer where
EQ runs, and EQ no longer works. What can I do?
- Is there any documentation on EQ?
Q: What is Enterprise-Q?
A: Enterprise-Q (EQ) is an enterprise management tool that integrates with the Tivoli product suite
and provides features that do not exist or are difficult to implement in Tivoli. EQ features include:
- A transaction queuing mechanism
- An automatic profile distribution when target systems become available
- Re-distribution of profiles in case of failures
- Transaction reports, including successful/failed distributions
- EQ can be used both for deployment of PcManagedNodes and Endpoints on new sites, as well as support for existing Tivoli sites.
Q: What Tivoli applications does EQ support?
A: The evaluation version of EQ is identical to the production version, which supports:
- Tivoli Framework v3.2 or greater. The latest supported version is 3.7.1;
- Tivoli Software Distribution v3.2 or greater (optional). The latest supported version is 4.1;
- Tivoli Inventory v3.2 or greater (optional). The latest supported version is 4.0;
- Tivoli Distributed Monitoring v3.2 or greater (optional). The latest supported version is 3.7;
Please contact sales-Q.com for details.
Q: We already have thousands of nodes deployed in Tivoli, and we have many profiles created. Will EQ support existing nodes/profiles?
A: EQ supports all existing nodes and profiles including endpoints and PCManagedNodes.
Q: Do we need to change anything in the Tivoli configuration to install EQ?
A: Yes. The gateway login policy (if you plan to use Endpoints) and Userlink’s set_ip.pl file (if you plan to
use PcManagedNodes). See the Enterprise-Q Getting Started Guide for more information.
Q: Why use EQ when Tivoli has queuing features in Framework 3.7.x?
A: Advantages of Enterprise-Q include:
- Field-tested solution available today
- All of our customers are reference accounts for the product
- Can be installed and operational in a single day
- Integrates readily with your existing Tivoli environment requiring absolutely no Tivoli upgrades
- Does not adversely affect your existing infrastructure and therefore will not disrupt daily enterprise management activities
- Works with existing Software Distribution objects like File Packages, Auto Packs, and FP Blocks
- Provides a consistent and consolidated queuing mechanism for other distributions including Inventory Profiles, Sentry Profiles,
Tivoli Tasks, Tivoli Product/Patch installations, etc.
- Automates the initiation, retry, tracking and reporting of all your Tivoli enterprise activities
- Simple, user-friendly, web-based interface facilitates a two-tiered support team: one group with Tivoli know-how to maintain Tivoli,
and a second group to queue and track distributions
Overhead/Limitations of queuing mechanism in Framework 3.7.x:
- Customer must design, develop, and implement a migration path to upgrade their existing Tivoli infrastructure in order to begin using this feature
- SD 4.x does not support existing File Packages, Auto Packs, and FP Blocks
- Software Package objects must be created in order to take advantage of the queuing mechanism built into SD 4.x
- Framework 3.7.x queuing mechanism does not support PC Managed Nodes and Managed Nodes
- No queuing available for object types like Inventory Profiles, Sentry Profiles, and Tivoli Tasks
In short, we view Framework 3.7.x queuing as a secondary and complementary queuing mechanism that will enhance the performance of Enterprise-Q,
and provide our customer base a more efficient means to manage the desktop environment.
Q: Where can I find more information on EQ?
A: Information about EQ can be found by selecting the appropriate links on the EQ Home Page.
Q: What operating systems does EQ support?
A: EQ is currently available for Windows NT, Windows 2000, Solaris 7 and Solaris 8 and should be installed
on a managed node. Furthermore, EQ does not need to be installed on a TMR. As such, EQ is applicable to any Tivoli environment.
If you have suggestions for alternative operating systems or other product enhancements, please send them to sales-Q.com.
Q: Is there an evaluation version of EQ?
A: The evaluation version of EQ is available from our web site. Select the Evaluate Enterprise-Q link from the EQ Home Page for
more details. Please note, before installing EQ you will need to request a 90-day evaluation license. The EQ Download web page
will guide you through the quick process of obtaining your evaluation license.
Q: Are there any restrictions on the evaluation version of EQ?
A: The download version of EQ is designed to integrate smoothly with a pre-existing Tivoli environment. As such, it is assumed
that your Tivoli environment, including Oracle or MySQL database, has been established and is operational.
Q: How long is the evaluation license valid?
A: The EQ evaluation license expires 90 days after the date it was issued. Please note, this license is valid only for the managed
node for which it was issued. At the end of the evaluation period, you may purchase a permanent license for the product by contacting
Capital Software at sales-Q.com.
Q: How do I get an evaluation license?
A: The EQ Home Page will guide you through the quick process of obtaining your evaluation license. You will receive
the 90 day evaluation license via e-mail once you submit the license request form. If you already have an evaluation license
and would like an extension, please send your request to support-Q.com. For an extension, please include your e-mail address (the same
as provided with your first license request) and the hostname of the system where you plan to install EQ.
Q: How can I get a permanent EQ license?
A: Please contact us at sales-Q.com to receive pricing information and to purchase a license(s).
Q: What software should be installed prior to EQ installation?
A: The following software is required for EQ:
- Tivoli Framework 3.2 – 3.7.1. The box should be setup either as a TMR or as a Managed Node;
- Oracle database 7.x – 8.x, or Oracle SQL*Net that can be used to connect to Oracle database on another host, or MySQL database;
- Apache web server 1.3.6 or greater;
- Netscape 4.x web browser or Microsoft Internet Explorer 4.x or greater. You need to enable support of Javascript in your web browser.
Q: With what web servers can EQ operate?
A: Currently, EQ works with Apache web server 1.3.6 or greater only.
Q: Where can I download Apache web server?
A: Our EQ Home Page link will take you to the appropriate site or you may download it independently at the Apache web site http://www.apache.org.
Q: With what relational databases does EQ work?>
A: Currently, EQ works with Oracle database 7.x – 8.x and with MySQL database.
Q: What versions of Tivoli products are supported?
A: The following Tivoli products are supported:
- Tivoli Framework v3.2 or greater. The latest supported version is 3.7.1;
- Tivoli Software Distribution v3.2 or greater (optional). The latest supported version is 4.1;
- Tivoli Inventory v3.2 or greater (optional). The latest supported version is 4.0;
- Tivoli Distributed Monitoring v3.2 or greater (optional). The latest supported version is 3.7;
Q: Do I need to run EQ on the TMR?
A: EQ can be installed either on a TMR or on a Managed Node.
Q: What is the price of EQ? Who do I contact to buy it?
A: EQ pricing is available online. Please contact sales-Q.com for purchasing information.
Q: I think I've found a bug in EQ. How do I report it?
A: Please send a description of the error to support-Q.com.
Q: How do I contact support?
A: Please send an error description to support-Q.com. Please note, the first priority for our support
is customers with a permanent EQ license.
Q: How do I install EQ?
A: Please reference the Enterprise-Q Getting Started Guide documentation for specific EQ installation instructions.
Q: How do I uninstall EQ?
A: From "Start" menu:
- Go to "Settings" -> "Control Panel";
- Select "Add/Remove Programs";
- Select 'Enterprise-Q' in the list of installed programs and select the "Add/Remove" button;
- To complete the uninstall process, go to directory where EQ was installed (for example: c:q) and remove
all remaining files from that directory.
Q: I want to move EQ from one computer to another computer. What should I do?
A: Use the following procedure to move EQ from one computer to another:
- Export contents of tables EQ_NODES, EQ_ACTIONS and EQ_ACTION_STATUS from the Oracle database on the first computer (you must perform
this step, even if you plan to use the same external database for new EQ install – during installation, EQ wipes out these
three tables in the database);
- Request new evaluation license from us http://www.capitalsoftware.com
and install EQ on another computer into the same directory as on the first computer;
- Stop EQServer service on the second computer;
- Copy contents of LOGS, QSTORE, and QSTORESTATUS subdirectories from first to second computer;
- Copy contents of CFGACTIONS directory if you created any new actions on the first computer;
- Copy contents of CFGAUTH directory if you created new users;
- Start EQServer service on the second computer;
- Import contents of tables EQ_NODES, EQ_ACTIONS and EQ_ACTION_STATUS into the Oracle database;
- Uninstall EQ from the first computer.
Q: I just received new evaluation or permanent license. How do I replace the old license with a new one?
A: To replace a license:
- Stop EQServer service using "Services" program from Control panel, or type "net stop EQServer" from DOS command line;
- If you have Enterprise-Q v1.3 installed then edit the file <EQ_installation_directory>gq.cfg and replace old license in the
line LICENSE = "..." with a new license. Skip this step if you have Enterprise-Q 1.4 or later installed;
- Edit file %winnt%system32driverstcQsetup_env.pl and replace old license in the line ="..."; with a new
license;
- Start EQServer service.
Q: I just changed the hostname of the computer where EQ runs, and EQ no longer works. What can I do?
A: You will need to obtain a new evaluation or permanent license.
Q: Is there any documentation on EQ?
A: Please see the EQ menu for the link to Enterprise-Q documentation.
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